The prompt of this project was to create a comprehensive kiosk experience that covers the entire ordering process, from selecting menu items to paying. I designed a cafe while emphasizing branding and user experience. The goal was to offer a seamless ordering process from menu selection to payment, ensuring faster and more convenient service for customers.

Heuristic Evaluation

My project began with an in-depth competitive analysis of the NYC Metro System. Given my research, I aimed to strike a balance between visual design and ergonomics when developing the kiosk. To ensure user convenience, critical and frequently accessed elements were positioned within the user's eye-line and within comfortable reach for tapping.

Workflow

To map out the experience, I devised a comprehensive workflow that outlines the various options available to users and how they can navigate through the experience. This workflow covers all potential user actions.

Wireframes

Below are high-fidelity wireframes of the kiosk, showcasing a design that underwent only minor alterations.

Final Designs

The final designs included the opening screen, menu, pop-ups, and payment process for the kiosk.

Prototype